Last updated: May 12, 2025
Pivotal Referral LLC ("Pivotal Referral," "we," "us," or "our") operates the Pivotal Referral platform, accessible at pivotalreferral.com. This Privacy Policy describes how we collect, use, store, and share information when you use our services. By using Pivotal Referral, you agree to the collection and use of information in accordance with this policy.
We collect information you provide directly to us, including:
We also automatically collect certain usage data including log data, IP addresses, browser type, and pages visited.
Pivotal Referral uses SMS text messaging to send notifications related to your referral activity. This section describes how we handle mobile phone numbers and SMS communications.
If you provide a mobile phone number, we may use it to send:
Message frequency varies based on your activity and the notification settings configured by your organization. Message and data rates may apply.
Your mobile phone number is stored securely in our database and associated with your user account. We retain your mobile number for as long as your account remains active, or until you request its removal. Mobile numbers are not sold, rented, or shared with third parties for marketing purposes.
We use Twilio to deliver SMS messages. Your mobile number may be transmitted to Twilio solely for the purpose of message delivery. Twilio's privacy practices are described at twilio.com/en-us/legal/privacy.
You can opt out of SMS notifications at any time by replying STOP to any message we send. You can also remove your mobile number or disable SMS notifications in your account settings. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-enable notifications.
To re-enable SMS notifications after opting out, reply START to a previous message or update your notification preferences in your account settings.
For help, reply HELP to any message or contact us at info@pivotalreferral.com.
We use the information we collect to:
We do not sell your personal information to third parties.
We share your information only with trusted service providers who assist us in operating the platform, under strict confidentiality agreements. These include:
We may also disclose your information if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of our company assets.
We implement industry-standard security measures to protect your information, including encrypted data storage, secure HTTPS transmission, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide services. If you close your account or request deletion, we will delete or anonymize your information within a reasonable time, except where retention is required by law or legitimate business necessity (such as billing records).
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at info@pivotalreferral.com.
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Pivotal Referral LLC